شركة “كلوفو” توفر فرص شغل لفائدة الشباب
شركة “كلوفو” توفر فرص شغل لفائدة الشباب
General Manager
We’re looking for someone who has a mix of operational prowess to get great work done, the negotiation and collaboration skills needed to bring out the best from our partners, the strategic, innovative and creative thinking that’s required to develop outside the box solutions, and the emotional intelligence and humility required to lead a fast-paced business and inspire a team of people across different countries.
You will:
- Lead Morocco Team to greatness. Have full P&L responsibility and own business objectives
- Devise the long-term strategy for Morocco and leverage on regional and HQ resources towards your objectives
- Establish and maintain partnerships with partners on our platform
- Be a leader: hire top talent, help them perform, grow and develop as professionals
- Be informed, get involved and make things happen
- Be the legal representative of Glovo in the country and act accordingly
Requirements:
- You’re persuasive in the most pleasant possible way and have no trouble selling anything
- You’ve got a good judgment but own up to your mistakes
- You’re extremely curious and have a desire to acquire a deep understanding
- You find smart and elegant solutions to complex, multi-disciplinary problems
- You’re extremely agile and thrive in ambiguous environments
- You are always respectful, kind and fair. You’ve managed large or multiple teams and all of your (former) reports speak highly of you as a manager and leader
- You have an ambition that makes some people think you’re crazy while inspiring others
Experience our Glovo Life Benefits:
- Enticing Phantom Shares plan
- Attractive Relocation package (if applicable)
- Comprehensive Private Health Insurance
- Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
- Flexible working environment
Groceries Manager
The way we want to grow is making everything in cities immediately accessible!!! To reach this goal we need a 360, analytical and results driven person to lead groceries business in a startup where the time to market is a crucial factor. You will act and operate as a startup within a startup, so you must be a builder.
Be a part of a team where you will:
- Be owner of groceries P&L
- Manage groceries local team
- Develop darkstore or partners business model
- Work with a cross-functional team (marketing, operations, procurement…) to achieve quick and flawless execution
- Lead project implementation analysis and translate it into actionable tasks to ensure continuous improvement
- Give visibility to main stakeholders of the project status and follow up on next steps
You have:
- Minimum 4 years of experience in retail.
- Experience managing and inspiring people
- Analytical mindset
- Problem solver, results-driven, creative thinking with perfect written and spoken communication
- Build from scratch
- Interest in start-ups, technology, and a fast-paced environment
- Proactive, organized, and obsessed with details
- Out of the box thinking
- Full professional level of Local language plus fluent in English is a must!
Experience our Glovo Life Benefits:
- Enticing Phantom Shares plan
- Attractive Relocation package (if applicable)
- Zero Glovo delivery fee on all Glovo orders!
- Monthly Glovo credits to use in our App
- Comprehensive Private health insurance
- Flexible working environment
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Junior Sales Executive
The Sales team is directly responsible for partnering with both smaller local stores and with bigger brands to display them on our Glovo platform. You will work with the support of a sales team and a local Head of Sales.
As a Glovo Jr Sales Executive, you will be a key representative of our company’s sales team, responsible for creating a pipeline of and signing up local stores and corporate customers around the city.
Be a part of a team where you will:
- Seal partnerships with the best accounts, always aligned with the company goals
- As owner of Glovo’s revenue, you’ll make sure that all deals follow the required profitability of your country
- Build long term partnerships and ensure a fast and smooth onboarding
- Keep your pipeline updated on a daily basis
You have:
- Full professional level in local language and fluency in English is a must
- Minimum 1 experience in a Sales hunting role – key contacts in the industry is a plus
- You don’t redempt, you have to hunt like a hungry wolf
- Impossible is not Glovo, you make everything happen
- Overachieving targets is a must
- You are a methodological fast learner who is familiar with CRM tools (Salesforce, Dynamics, etc)
- Experience in start-up environment is a plus
- Bachelor of Business Administration, Marketing or Public Relations is a plus
Experience our Glovo Life Benefits:
- Enticing Phantom Shares plan
- Attractive Relocation package (if applicable)
- Zero Glovo delivery fee on all Glovo orders!
- Monthly Glovo credits to use in our App
- Comprhensive Private health insurance plan
- Flexible working environment
Sales Executive – Groceries
We are looking for an energetic and highly motivated Sales Executive (ideally with supermarket experience) to drive growth in actual and unexplored markets. You will report directly to the Head of Sales, and will be working in an international, dynamic and team-oriented environment.
Be a part of the team where you will:
- Seal partnerships with the best local Groceries accounts, always aligned with the company goals
- As owner of Glovo’s revenue, you’ll make sure that all deals follow the required profitability
- Build long term partnerships and ensure a fast and smooth onboarding
- Keep your pipeline updated on a daily basis
- Meet ambitious weekly and monthly Sales objectives defined by the company. You’ll want to crush these goals
- Research accounts, identify stakeholders/decision makers and generate interest about Glovo
- Daily report with the tasks executed (calls and visits) via Salesforce (CRM)
You have:
- Minimum 2 years of experience in Sales – preferably in a startup environment.
- Knowledge of the Grocery industry is a significant plus
- Proactive, organized, and obsessed with detail and accuracy
- You don’t miss the details
- Know how to negotiate your way into a super deal through sales techniques and persuasion
- High degree of emotional intelligence
- Have excellent communication skills. Eloquent, with good grammar and writing skills
- Autonomous and self motivated who is able to work in a highly demanding environment
- Computer literate; good knowledge of Google Docs, MS Office and Salesforce
- Bachelor of Business Administration, Marketing or Public Relations is a plus
- Full proficiency in local language and fluent in English is a must
Experience our Glovo Benefits:
- Enticing Phantom Shares plan
- Attractive Relocation package (if applicable)
- Zero Glovo delivery fee on all Glovo orders!
- Monthly Glovo credits to use in our App
- Comprehensive Private health insurance
- Flexible working environment
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Sales Manager
You will be responsible for building and developing partnerships from scratch with restaurants, supermarkets, pharmacies, etc and growing their number on the platform while delivering on aggressive sales and growth targets. Also, you would be coaching, mentoring and building almost from scratch the Sales Executives team, taking care of the team’s achievement and working for reatining talent.
In this role you will be part of the sales team at Glovo, working closely with the Director of Commercial from your region.
Be a part of a team where you will:
- Build a partner portfolio from scratch and negotiate the best products in your city to deliver it to our customers
- Lead from the front in closing deals, on-boarding them and account management for your city’s partners
- Meet monthly objectives defined by the Sales Director
- Coordinate the Sales Plans defined together with the Sales Operation Manager + Marketing team + Key Accounts Sales + Account Management team
- Train and motivate the sales team
You have:
- At least, 3 years of experience in managing high-performance sales
- Proven record in leading, motivating and coaching high performing sales teams
- Experience in hiring a sales team from scratch would be a plus!
- Previous work experience in a startup / high-demanding environment is preferred
- Sales hunger is a must! You may never take a no for an answer.
- Highly motivated, results-driven, strategic thinker, with strong leadership and business fundamentals
- Strong communication abilities with ability to influence and drive change
Experience our Glovo Life Benefits:
- Enticing Phantom Shares plan
- Attractive Relocation package (if applicable)
- Zero Glovo delivery fee on all Glovo orders!
- Monthly Glovo credits to use in our App
- Comprehensive Private health insurance
- Flexible working environment
Senior Accountant
We’re looking for someone to join our Accounting team, you’ll be working with and alongside talented and passionate people around the world. We are looking for a highly accountable, flexible individual, who is technically excellent, works hard, can nurture productive working relationships, and operate with a considerable degree of autonomy
Be a part of a team where you will:
- Accounting for commercial organizations (full support);
- Work with primary accounting documents and cash operations flows in financial activities of clients in accordance with the legislation of Morocco and according to the client needs;
- Preparation of regular tax and other statutory reports of the clients;
- Consultation of the clients on tax, accounting, labor and civic laws of Morocco;
- Preparation of the management reporting for the clients;
- Restoration of accounting of the client company;
- Contribute towards identification and management of risks and exposures to ensure compliance with legislation, contract and service agreement where applicable and Glovo policy and management processes
- To assist during the external audit process and provide required reports to auditor
- To provide other staff responsible for finance with the training, advice and information they require to carry out their functions
- Preparation of fixed assets report as part of monthly reporting and schedule for audit purposes
- Supports the development and implementation of organizational strategies and plans for internal generation and management of funds to ensure financial sustainability
- Prepare bi monthly report/summary on outstanding imprest balances
- Prepare monthly and quarterly management reports for Management
You have:
- ACCA/CPA Certified;
- Minimum 5 years’ experience in a similar role or financial control
- Experience of working with Consultancies or in small/medium organisation, especially in the service sector is an advantage
- Experience with accounting systems (QuickBooks is a strong advantage)
- Auditing, Book-keeping and accounts & Budget planning and control
- Excellent IT Skills, particularly in Excel (pivot tables, Vlookups, Charts etc) & MS Office Package
- Knowledge of the English language (at least intermediate level),
- Analytical and problem-solving skills
- Excellent organisational skills
- High levels of professionalism, initiative, energy, creativity and flexibility
- Work under minimum supervision
- Curiosity with an appetite to learn by doing
- Multi-tasker
Experience our Glovo Life Benefits:
- Enticing Phantom Shares plan
- Glovo credits (and zero Glovo delivery fee on all Glovo orders!)
- Cool perks such as fresh fruit and healthy snacks every day, weekly lunches, Culture Days every 2 months!
- Flexible working environment
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Senior HR Generalist
Glovo is looking for a world-class HR Generalist to join our team in Casablanca. Are you ready to be our first ever HR person in Morocco? Do you feel excited about building HR processes from scratch, adjusting global policies to local realities? Are you able to carry out effectively and smoothly the People related processes – a mix between recruitment, learning and development, employee experience, and HR operations? If your answer is YES we are looking forward to meeting you.
Be a part of a team where you will:
- Be the first point of contact for employees regarding People related policies, processes and procedures
- Support line managers by providing valuable input and expertise to the team on Hiring processes, Employment laws, HR policies, HR processes, Compensations, etc
- Be responsible for key people processes implementation: performance & recognition, compensation cycles, talent review, employee relations, engagement
- Maintain a strong focus on employee relations, monitor employee engagement, and retention activities
- Source and recruit great talent for our local team, following the hiring process defined and conducting screenings
- Manage documentation for current and new hires: contracts, legal documentation, personal information
- Maintain day to day information from employees in the HR systems: sick leaves, holidays, bank account changes, modifications of hours, salaries, etc
- Provide the employees with relevant, engaging experiences inside and outside the office, including team building and on-boarding
- Take care of the office management and organisation of events (Stand up, Culture Day, Summer Party, etc)
You have:
- Degree in HR, Labor Law, Law, Business or similar
- At least 2-3 years of experience in HR
- Experience in startups will be highly valued, either by having directly worked in a similar company or managing a new project unit in a larger organisation
- Excellent interpersonal communication skills at all levels
- Organised, proactive, and creative mindset
- Customer service orientation – you love to solve complex doubts
- Fluency in English
- Knowledge of Morocco employment and labor law is a strong plus
Experience our Glovo Life Benefits
- Enticing Phantom Shares plan
- Comprehensive Private Health Insurance
- Flexible working environment
Service Quality Analyst
A Quality Specialist position means building a bridge between the quality standards and the final service we offer in Glovo. The quality specialist is responsible for ensuring the Voice of the Customer is heard, understood and prioritised across our service processes, training, tools and product. This position is maximising impact of every support interaction through process standardisation and actionable data-informed insights on our service gaps and drivers of customer happiness. In addition to being a key enabler of agent effectiveness the quality specialist is responsible for collaborating with other teams in LiveOperations to create the best (and efficient) customer experience possible at scale.
Be a part of a team where you will:
- Plan, perform and oversee inspection and testing of products to ensure the quality deliverable
- Document quality assurance activities, such as internal audits
- Identify key business requirements, compliance and behaviors per customer type/country and translate it to a measurable framework
- Perform proactive analysis (quantitative and qualitative) to identify gaps and opportunities for alignment/improvement
- Outline quality assurance policies and procedures & define scalable processes
- Interpret and comply with company quality standards
- Make sure that quality assurance standards are adequate
- Elaborate the procedures of sampling and guidelines for collection and reporting quality data
- Track and correlate operational data and service metrics to understand and address performance gaps
- Manage multiple service providers and oversee their processes and analysis to uncover underperformance trends and training opportunities
You have:
- Native French speaker with fluent written and spoken English
- Previous experience in CX / quality field (audits, implementation and control of new procedures, etc.) preferably in customer services field
- Knowledge of QA terms, tools, and methodologies
- Strong analytical skills
- Outstanding verbal and written communication skills
- Thoroughness, attention to detail and ability to learn fast
- Problem-solving and decision-making skills
- Customer service competency
- Ability to work in team and keep a positive attitude working under pressure and with short deadlines